Search results for "Customer Service Assurance"
showing 2 items of 2 documents
Service policies of German manufacturers: Critical factors in international competition
1992
Abstract German companies perform well in export markets, based on product quality and technology. But the competitive advantages and value-added of service are expected to grow sharply in the coming decade — especially product-focused service. Hermann Simon has identified ‘Hidden Champions’ in Germany — companies like Heidelberg Printing Machines, BMW and Mercedes-Benz, which integrate market and technology as equal driving forces and provide quick and reliable customer service. But there is much room for improvement in service provided by German manufacturing companies. They could upgrade their design and marketing of service, and apply better quality control such as setting quantitative …
PMG-Pro: A Model-Driven Development Method of Service-Based Applications
2011
Published version of a chapter published in the book: SDL 2011: Integrating System and Software Modeling. Also available from the publisher at: http://dx.doi.org/10.1007/978-3-642-25264-8_12 In the Internet of Things, billions of networked and software-driven devices will be connected to the Internet. They can communicate and cooperate with each other to form a composite system. In this paper, we propose PMG-pro (present, model, generate and provide), a language independent, bottom-up and model-driven method for the development of such composite system. We envision that all devices in the Internet of Things provide their functionalities as services. From a service description, a service pre…